Samsung
Samsung ductless (Wind-Free heads, Max Heat cold-climate) and VRF; North American distribution now runs through a joint venture with Lennox.
What they make
Ductless mini split
Reference for nowInverter-driven outdoor unit feeding one or more wall, ceiling or compact-ducted heads over a communicating line. The fastest-growing machine in both segments.
Inverter boards, communicating controls and electronic expansion valves — not the contactor-and-run-cap machine the board models, and dedicated mini-split tickets are on the roadmap. From the A2L start-up guide, the refrigerant handling, nitrogen and deep-vacuum discipline transfer; its charge-to-subcooling step does not — these machines charge by weight to the manufacturer’s line-length math, behind flares torqued to spec. On the call itself, flash codes and the manufacturer’s service data lead.
VRF / VRV multi-zone
Reference for nowOne refrigerant system serving many zones through branch boxes — increasingly the backbone of new multi-family and light-commercial buildings.
Manufacturer-certified territory: controls, addressing, commissioning and refrigerant piping are proprietary per maker — the ducted-split start-up guide does not commission these systems. Fundamentals, A2L handling and electrical safety transfer; the specific diagnostics do not. Get the factory training for the system you service.
Tech support
Tech support here is the guided Copilot with your Samsung info already loaded — one question at a time, evidence before parts, and everything you enter rides into the service report.
Model-number decoding here covers residential and multi-family split systems and package units, 5 tons and under — Samsung equipment lives outside that scope, so the manufacturer’s literature leads on model specifics. The Copilot still loads the brand for a guided session.
Start tech support — Samsung loaded →