Napoleon
Canadian manufacturer of furnaces, air conditioners and cold-climate heat pumps alongside its hearth products — a growing presence in northern-market replacement work.
What they make
Gas furnace
Covered in the simulatorThe indoor half of most split systems outside the Sun Belt: burners and heat exchanger below, the A-coil above, the 24V control system inside.
The control side — door switch, transformer, board, blower, low-voltage fuse — is fully modeled as the sim’s indoor cabinet, and the guided flow applies on cooling complaints. Combustion-side diagnostics are on the roadmap.
Start a guided call →Practice: whole system dead →Practice: no air inside →Practice: acting possessed →Practice: blows fuses →
Split system A/C (straight cool)
Covered in the simulatorOutdoor condenser plus an indoor furnace-and-coil or air handler — the most common machine in single-family homes and garden-style multi-family.
The whole sim is built on this machine: every wing of the board and the guided no-cool flow apply directly.
Start a guided call →Practice: whole system dead →Practice: outdoor unit dead →Practice: runs but won’t cool →Practice: no air inside →Practice: acting possessed →Practice: blows fuses →Practice: gauges on →Practice: wrong part, wrong size →A2L start-up guide →
Heat pump (split)
Lessons carry overA split system that also heats: one reversing valve decides which coil condenses. Everything a straight-cool split has, plus the O (or, on some brands, B) circuit and defrost.
The HEAT PUMP wing of the board works the reversing valve; the guided flow routes heat pumps to escalation until its playbook ships. The electrical side transfers one-for-one.
Open in the Copilot (reference) →Practice: heat pump →Practice: whole system dead →Practice: outdoor unit dead →Practice: runs but won’t cool →Practice: no air inside →Practice: acting possessed →Practice: blows fuses →Practice: gauges on →Practice: wrong part, wrong size →A2L start-up guide →
Tech support
Tech support here is the guided Copilot with your Napoleon info already loaded — one question at a time, evidence before parts, and everything you enter rides into the service report.
Model-number decoding here covers residential and multi-family split systems and package units, 5 tons and under — Napoleon equipment lives outside that scope, so the manufacturer’s literature leads on model specifics. The Copilot still loads the brand for a guided session.
Start tech support — Napoleon loaded →