Empire
Vented wall furnaces, direct-vent heaters and room units — common in apartments, cabins and additions where ductwork never happened.
What they make
Wall / floor furnace
Reference for nowThe in-wall or in-floor gas heater holding down older apartment stock and small homes — often decades old, often standing-pilot, always combustion-first service.
Combustion-side equipment the sim doesn’t model yet. What absolutely applies: the safety triage — gas odor and CO discipline in the guided flow are written for exactly these calls.
Tech support
Tech support here is the guided Copilot with your Empire info already loaded — one question at a time, evidence before parts, and everything you enter rides into the service report.
Model-number decoding here covers residential and multi-family split systems and package units, 5 tons and under — Empire equipment lives outside that scope, so the manufacturer’s literature leads on model specifics. The Copilot still loads the brand for a guided session.
Start tech support — Empire loaded →